You pay for your television, internet and phone services, but what do you do when you want to change the package? Usually, the telecommunication companies have strict policies about resigning a contract or changing their terms. That leaves you with only one option – to try to renegotiate it and see what you can come up with from their part.
Before you do this, you should know what other options you might have. There are also other providers for telecommunication services, and you might find out that their offer is even better. You could search online or ask the people you know about what provider are they using for telecommunication services and at what prices. This should give you an idea about what is outside your area and what others ask for the same services.
It’s also good if you can take a look at your contract and read it again. You might have skipped reading important information about the conditions in which the services are offered, and it might give you an idea about what you could do to change the plan or the provider.
You should also read the fine printing at the end of the pages, because there is usually written important information or clauses that you might have skipped over.
If you want to change the plan, there should be some way about it, even if the provider doesn’t agree. For example, if the services are not delivered on time as promised by the contract, and if they don’t fix the problem when they should, then you can ask for a decrease in the monthly rate or the opportunity to have the plan changed. These departments can’t be contacted directly, since they operate with unrevealed contact info, so you’ll have to be redirected by an official customer rep. It doesn’t always work, but it’s a good chance that you might catch their attention, especially if they have problems with delivering what is promised.
Increasing the Plan
If you want to increase the plan – for example, if you want more TV channels or a faster internet connection, there will not be any problem. The companies are usually trying to keep their clients in the current plans that they have without minimizing them, so if you want to pay them more, they will agree instantly.
Unfortunately, it’s not the same when you try to reduce the plan from something big to something smaller, so that you can save some money.
Porting from One Network to Another
There’s also the possibility to port the services from one network to another. It’s not something that is practiced by everyone, but if your contract is finished or almost finished with one provider, you can become the client of another telecommunication provider by simply porting the services. This is usually for those that offer mobile phone services, as they now have also internet and television services, and the identification is made by your mobile phone number. Changing the networks will be easy and you will get to sign a new contract.
However, pay attention to all the clauses that are written there and make sure that you benefit from all the promised services.